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Return and Exchange Policy

Biswa Bangla is a Centre of Excellence in Quality Management of handmade products. However, our products, being handwoven and handcrafted, naturally comes with lack of uniformity in design, and reasonable manual imperfection.

Connoisseurs worldwide love these small variations in the make, design or texture which is missing in the widely available machine-made products. That is why, the number of our loyal customers have grown by hundreds every month.

Also, natural dye has been used in most of our products. Thus, their colour may bleed to some extent which is normal and has been found acceptable by thousands of our customers.

Therefore, in honour of the hard work of our handloom weavers, craftswomen and traditional artisans who have hand-made these products with much love and warmth, Biswa Bangla does not entertain any arbitrary ‘Return’ of products, once sold from this website.

If only a product has some major manufacturing defect, Biswa Bangla facilitates ‘Exchange’ of such product. For that, you must contact our Customer Care within 48 hours of receiving the product, and must not tamper with the product and the accompanying tags and documents.

We shall connect with you to review your complaint. If an exchange is agreed, you will receive a Discount Code, redeemable within 3 months at any of our retail stores or this online portal.

Return or exchange of our Heritage Delicacies and other Consumable items will not be accepted.